Volkswagen Commercial Vehicles has welcomed a number of new faces as it seeks to boost its aftersales services, under the leadership of David Hanna.
Having taken over as head of service and parts earlier this year, Hanna (pictured) has made a number of changes within his team.
He said: “We know that customers rely on their vehicles to keep themselves and their businesses moving, so the aftersales experience should never be an afterthought; it should be front of mind when purchasing a van. I’m confident my new team are ready to ensure the highest quality experiences for customers throughout their vehicle ownership, both today and in the future.”
Paul Anderson takes on the role of service and parts programme manager. He has a strong understanding of the aftersales business, factory experience and customer satisfaction, and will be responsible for developing programmes, offers and initiatives to benefit customers throughout their vehicle ownership.
Karen Goulding replaces Anderson as service operations manager. She will have responsibility for customer experience management as well as implementing future aftersales strategy and digital initiatives.
Neil King joins Volkswagen Commercial Vehicles from his previous role as Volkswagen Group’s accessories and merchandise manager, replacing Pete Janes as fleet aftersales manager.
Joining the brand alongside King is Andy Keen who becomes service quality development manager. With more than 20 years’ experience in the automotive industry, his responsibilities include monitoring and maintaining high standards across Volkswagen Commercial Vehicles’ network of Van Centres and Authorised Repairers, as well as ensuring an excellent customer journey throughout the ownership experience.