Volkswagen Commercial Vehicles has completed the roll out of extended opening hours across the entire network of 72 van centres and 24 authorised repairers.
This means that customers can have their vehicle serviced or maintained at a time to suit them – and when they don’t need it – on demand.
The service, which is live now, sees every Van Centre and Authorised Repairer offering at least one of four following options:
- Vehicle drop-off on demand up to 8pm
- Availability of Mobile Service Clinic Vans
- Open for business 13 hours a day, three days a week or more
- Open for business 16 hours a day, three days a week or more
The extended opening hours service not only accommodates changes in business’ working hours and gives customers greater choice and flexibility, but also helps businesses minimise the impact of costly downtime. As vehicle downtime remains one of the most frustrating elements of fleet management, with this new initiative, Volkswagen Commercial Vehicles is helping customers manage their fleets proactively and efficiently.
Trevor Hodgson-Phillips, head of service and parts at Volkswagen Commercial Vehicles, said: ‘It’s vital that we continue to adapt to the needs of the customer and offer the best service available within the industry. With extended hours now available across the entire Volkswagen Commercial Vehicles network, we are further strengthening partnerships with our customers, listening to them and offering them the service they need.’