Campbell and Kennedy has improved efficiency and customer service by using a Route Monkey customer relationship management system.
The Glasgow-based company uses the system to manage its team of mobile engineers who carry out 3,500 Sky installations per month. It has a fleet of more than 90 vans, with around 40 working on behalf of Sky.
Mairi Templeton, Sky sales director for Campbell and Kennedy, said: “A real benefit for us has been the adaptability of the system and the ongoing support we get from Route Monkey. We need a developer which can help us to stay ahead of the curve.”
Route Monkey has helped automate the management of its installers since 2012, building and maintaining the CRM system as well as providing integrated PDA technology to the engineers. The system collates jobs as they arrive from Sky and helps Campbell and Kennedy allocate them to the right installers. It sends a daily schedule to each engineer’s PDA and enables data capture such as customer sign-off. This also provides the company with the capability to generate reports in real time.