Smart parking and mobility technology company, AppyWay and Morrison Energy Services, a part of M Group Services, have teamed up to provide its smart metering teams with real-time parking information.
The AppyWay app is providing Morrison Energy Services’ London-based smart metering team with a view of all parking options across the city.
Using specific search criteria (location, start time, and duration), the AppyWay app enables Morrison Energy Services smart metering field technicians to see a real-time view of all on-street and off-street parking bays across the London area.
The information provided includes resident bay restricted hours, single yellow line restricted hours and paid bay maximum stay limits.
Morrison Energy Service described locating available parking spaces around customer premises in London’s as an ‘everyday challenge’ and said that unavailable or restricted parking can potentially lead to a poor customer experience as appointments are delayed or even rescheduled.
The company also said lengthy searches for available parking spaces can also have an environmental impact, with wasted miles resulting in unnecessary fuel consumption and carbon emissions.
Jamie Morris, field operations manager at Morrison Energy Services, said: “We are continually reviewing ways to improve our service to clients and their customers by supporting our field technicians and helping to get them to their destination with minimum delay.
“Parking, particularly in London, is a huge challenge for our technicians and is too often the cause of an abortive visit that then needs to be rescheduled.
“The AppyWay app has shown that, with the right tools, we can begin to combat this issue and drive increased first-time job success.
"We are looking forward to expanding the use of the app to more of our technicians and tailoring the solution to better suit our processes.”
Dan Hubert, founder and chief executive officer at AppyWay, said: “We’re thrilled to have joined forces with Morrison Energy Services to improve both field technician and customer experiences through our next generation AppyWay mobile app.
"Searching for parking in the capital costs businesses in time and money.
"By providing field technicians with in-depth kerbside intelligence via the app, they are able to plan their parking options in advance including the walking distance from a particular parking bay to the customer’s house.
"This intelligence enables Morrison’s to reduce the number of rescheduled appointments leading to happier technicians and happier customers.”
Morrison Energy Services carries out smart meter home installation visits across the UK.