CommercialFleet

Wickes extends accident management contract with Sopp+Sopp

Wickes has extended its fleet accident management contract with Sopp+Sopp for a further three years.

Sopp+Sopp is a specialist division of AGL and offers end-to-end claims management services to commercial and fleet customers, achieving an average 88% third party capture rate. 

Under the new arrangement it will continue to provide accident management services for Wickes’ 350-vehicle fleet, having first won the contract in July 2019.

Callum Langan, chief customer officer at Sopp+Sopp, said: “We’ve continued to focus throughout lockdown on customer relationships and new contracts and are proud to be able to announce the continuation of our work with Wickes today.”

Repair work will be carried out via Sopp+Sopp’s commercial vehicle repair network and in AGL’s own body shop division, Activate Accident Repair. 

Helen O’Keefe, company secretary at Wickes said: “We are pleased to continue our partnership with Sopp+Sopp.  We rely on them to provide us with a professional, high quality service that uses technology to really enhance the experience we receive as their customer.”

Sopp+Sopp offer Wickes bespoke data capture through their proprietary, custom-built platform offering flexible reporting with transparent access to the repair journey and interactive dashboards, that ensure the customer can stay close to on-going claims.

Langan added: “We’re always looking at ways to use technology to enhance the customer experience and are focusing on creating interactive dashboards for each of our clients that give real-time access to claims data and trends. It’s part of our goal to make the accident management process even more transparent for our clients, so they can interrogate any aspect of the repair journey.”

Fleet News May 28 2020 issue

In the May issue

Working on the frontline in the Covid-19 pandemic

The experience of fleet managers and key workers who have stepped up during the height of the pandemic to save lives and keep the country running / p28

The 'forgotten' lockdown 'knights

Freight needs overlooked as authorities prioritise measures to promote cycling and walking / p75

Daf Trucks makes plans for post-Covid-19 future

Market leader expects an impact on parent company's results. But stresses it has strength to ride out storm / p78

In-cab cameras

Putting the blame where it belongs / p80

FTA advice

Protect home workers. Out of sight cannot mean out of mind / p85

Tomorrow's fleet

Target 2050: Delivering net zero emissions / p16

Electric fleet

ULEV project: Results of the Nottingham experiment / p22

Post Covid-19: Getting the post lockdown right / p27

In the spotlight

Hereford and Worcester Fire and Rescue Service/Shropshire Fire and Rescue Service: Working as one is better than two / p52

Today's fleet: Post Covid-19

Coronavirus webinar: Expert panel answers all your 'what happens next?' questions / p60

Negotiating: The 'why' not just the 'what' / p62

Finance and loans: Coronavirus cash options for business / p64

Fleet News debates: Roundtable talk focuses on EVs / p66

 

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