Wickes has extended its fleet accident management contract with Sopp+Sopp for a further three years.
Sopp+Sopp is a specialist division of AGL and offers end-to-end claims management services to commercial and fleet customers, achieving an average 88% third party capture rate.
Under the new arrangement it will continue to provide accident management services for Wickes’ 350-vehicle fleet, having first won the contract in July 2019.
Callum Langan, chief customer officer at Sopp+Sopp, said: “We’ve continued to focus throughout lockdown on customer relationships and new contracts and are proud to be able to announce the continuation of our work with Wickes today.”
Repair work will be carried out via Sopp+Sopp’s commercial vehicle repair network and in AGL’s own body shop division, Activate Accident Repair.
Helen O’Keefe, company secretary at Wickes said: “We are pleased to continue our partnership with Sopp+Sopp. We rely on them to provide us with a professional, high quality service that uses technology to really enhance the experience we receive as their customer.”
Sopp+Sopp offer Wickes bespoke data capture through their proprietary, custom-built platform offering flexible reporting with transparent access to the repair journey and interactive dashboards, that ensure the customer can stay close to on-going claims.
Langan added: “We’re always looking at ways to use technology to enhance the customer experience and are focusing on creating interactive dashboards for each of our clients that give real-time access to claims data and trends. It’s part of our goal to make the accident management process even more transparent for our clients, so they can interrogate any aspect of the repair journey.”