Coronavirus: New processes keep Rivus delivering 'normal' service

Rivus Fleet Solutions

Rivus Fleet Solutions has implemented a range of processes to ensure it continues to deliver its services to customers during the coronavirus pandemic.

The company, which was known as BT Fleet Solutions before being rebranded by its new owners Aurelius Group, says 80% of the 85,000 vehicles it manages are for essential front-line sectors such as telecommunications, water, gas, electricity highways management and environmental management.

To keep operations running, measures have been introduced throughout its garage network to minimise the risk of infection for staff and customers. These have ensured service levels have been “normal”, said the company.

Michael Scheidler, chief development officer at Rivus, said: “The severity of the crisis means that many fleet managers will be anxious as they try to keep their fleets moving but they can be confident that the industry is prepared for most eventualities.

“The services provided by Rivus are fully functioning and we’re staying close to the Governments’ guidance and working closely with partners and suppliers to adapt as things change.

“Whatever happens, the protection of our employees will always remain our number one priority and I’m absolutely overwhelmed by their commitment. I am so proud of them.

“The crisis has shown how many truly amazing people we have in our industry – the workers in the garages, the drivers on the roads, the administrators in the offices – all of them”

The majority of Rivus’s operational workforce has been mobilised to work from home, which the company said has had no detriment to contact centre service levels.

The detailed processes in place cover areas such as vehicle drop-off and collection, including how keys can be handed over so that no contamination can happen.

Each garage received sufficient volumes of disinfectant last week together with new supplies of hand sanitiser, added Rivus, and despite pockets of disruption of supply chain and workforce, the company believes it is unlikely the whole network will be impacted.

The company said it has also opened its doors to new customers to keep them operating on the front line.


For the latest fleet advice on coronavirus from Commercial Fleet, click here.

For all coronavirus news relating to commercial fleets, click here.

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