Mercedes-Benz issues digital ID cards to roadside technicians

Mercedes-Benz Vans has teamed up with the Institute of Vehicle Recovery (IVR) to issue all its roadside technicians with an RQM digital ID card.

The new digital cards, developed by the IVR, have been created to modernise functionality and ensure that qualifications and compliance records can be access digitally.

Information can be accessed by scanning a unique QR code via the digital ID card on a technician’s mobile phone, using another mobile phone.

Simon Neill, customer operations director at Mercedes-Benz Vans UK, said: “To be amongst the first to roll out these new RQM digital ID cards means that our technicians that support and provide roadside assistance can focus on their job in hand, knowing their records are all digitalised and secure.

“We pride ourselves on the dedication and skill of our round-the-clock roadside technicians, and are committed to ensuring their health, safety, and professional development is of the highest standard.”

The RQM digital ID card works alongside the certification for health and safety of all technicians that support and provide roadside assistance, which Mercedes-Benz Vans UK requires every three years, rather than the current industry standard of every five years.

The new RQM digital ID cards will be issued to the technicians upon completion of this training.

Mark Hartell, vice chairman of the Institute of Vehicle Recovery (IVR), said: “The RQM digital identity card provides portable, up-to-date information that can be checked wherever and whenever needed.

“The cards can be kept up to date remotely and automatically.”

Mercedes-Benz Vans teamed up with the IVR to establish a certification for health and safety of all MobiloVan technicians for every three years.

Virtual Fleet & Mobility Live 2020: The virtual fleet expo

Video: Fleet News editor-in-chief Stephen Briers and events director Chris Lester introduce the 2020 virtual event and give a preview of what it will look like.

The annual event was due to take place at the NEC, Birmingham on October 6-7 but as a result of the ongoing impact of the Covid-19 pandemic, and after consultation with the visitor advisory board, Fleet News has taken the decision to hold an online event in November instead.

Among the exclusive features at the virtual event will be a special EV & Hybrid Showroom which will bring to life the latest electric models with interactive displays that will enable you to get up close to the UK’s best fleet suppliers.

Visitors and exhibitors will be able to communicate through live chat, participate in live Q&As, ‘visit’ branded booths, and find out about industry-leading technology solutions.

The decision to go virtual was made easier by the fact that around 40% of fleets already have, or expect to shortly have, a company travel ban that would prevent them from attending live events this year, while a similar proportion did not anticipate attending live events until sometime in 2021.


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