JCB distributor Scot JCB is rolling out the Maxoptra dynamic route planning and scheduling platform across its countrywide network of service depots.
The software is being integrated with Scot JCB's in-cab TomTom telematics system giving Scot JCB better visibility – and therefore better management – of its mobile workforce, as well as boosting customer service.
Robin Bryant, director of Scot JCB, said. “Our engineers are ready for emergency and routine callouts and we have some of the fastest breakdown response times in the industry. With Maxoptra on board, we are confident we can build on this reputation for service and, based on initial results, improve efficiency and therefore customer confidence.”
With annual sales in excess of 1,000 machines, Scot JCB maintains a network of depots across Scotland and the North of England, supplying and servicing construction, agricultural, ground care and industrial machinery from manufacturers such as JCB, Atlas Copco, Compair, Kioti and Norton Clipper. More than 90 factory trained mobile service engineers operate from 12 local depots to provide support for heavy machinery across the region.
“We chose Maxoptra for its ease of integration with our existing working practices and back office systems, and for its ability to work seamlessly with our TomTom telematics solution,” continued Bryant. “By only using one in-cab device, we are saving on hardware and operating costs, and the visual aspect of Maxoptra is integral as it gives us an easy to interpret instant snapshot of where our engineers are, what they are doing and where they are due next.”
Scot JCB uses Maxoptra to provide the link between its back office booking system, Frontline FMS, and the in-cab TomTom Webfleet, supplied by systems integrator Vtec Solutions. Engineers working in the field can automatically accept new jobs, complete and return job manifests and, in due course, live-check the availability of parts or equipment. Using Maxoptra, Scot JCB managers have a map-based view of every engineer, and can track current and outstanding callouts to ensure jobs are completed in a timely and efficient way and in accordance with customer requirements.