Mercedes-Benz commercial vehicle dealer network, Caledonian Truck & Van have been awarded a new standard of excellence.
The company’s three sites, which trade as Mercedes-Benz Commercial Vehicles Aberdeen, Ayr and Highland, passed an audit by the manufacturer to secure the coveted Van ProCenter accreditation.
The achievement reflects the quality of the people employed by Caledonian Truck & Van, and its operational procedures relating to new and used light commercial vehicles, said Mercedes-Benz.
Mercedes-Benz Van ProCenter dealers must keep extended opening hours for customer convenience and meet the manufacturer’s strict requirements on everything from sales staff numbers, their training, qualifications and expertise in specific models and business sectors, to advice on bodybuilding options and the availability of Sprinter, Vito and Citan demonstration vehicles for test drives at short notice.
They are also required to demonstrate ‘best-in-class’ brand and product presentation at their premises where, as well as new models, they must also retail a broad range of top-quality used vans and offer customers fair and transparent trade-in deals on their own vehicles.
From an after sales perspective, ProCenter dealers must have specially trained service advisors and technicians, and ensure customer mobility by providing replacement vehicles and collection and delivery services.
Commenting on its accreditation, John Johnston, group van sales manager, said: “We are one of only a handful of dealers in the country to have secured Van ProCenter status, so I’m delighted that the hard work put in by every member of our van team to achieve this elite stamp of approval has been recognised.
“It confirms that our customers will receive the very highest levels of support and care from knowledgeable, passionate staff working in modern, well-equipped facilities.
“Mercedes-Benz Vans are widely recognised as the finest on the market and we’re committed to providing the outstanding service that customers for vehicles bearing the three-pointed star are entitled to expect.”