Cartwright Conversions head of manufacturing Jason Barker has won a customer service award from Lex Autolease for outstanding levels of service provided to Lloyds Banking Group’s new fleet of mobile bank branches.
Barker leads a team who have converted 49 Iveco Daily vans into mobile branches both for Lloyds Bank and its subsidiary Bank of Scotland which are now in use from one end of the UK to the other.
As well as carrying out the conversions at Cartwright Conversions’ base in Doncaster, Barker and his team provide a 24/7 support service UK-wide to ensure the vehicles perform to their optimum capabilities.
The finished mobile branches, complete with waiting areas equipped with sofas, are supplied to the banks through Lex Autolease, another part of Lloyds Banking Group.
He was presented with an engraved glass trophy at a gala dinner in Cheshire which he attended with Steve Shaw, managing director of Cartwright Conversions.
“I am delighted to have received this award – it makes all the hard work worthwhile,” said Barker. “And of course it reflects the hard work of everyone on the production team, I couldn’t have done it without everyone behind me.
“The mobile bank conversion was one of our more technically challenging projects, it involved liaising with a lot of different stakeholders and has been re-designed along the way to allow banks to offer more services.
“For example, we created private areas where customers could discuss their accounts behind acoustic curtains.”