Local Mercedes-Benz commercial vehicle dealer group Rygor has enhanced its service offering through the expansion of its aftersales business support team.
Rygor now has a dedicated group of four parts and service experts (John Harvey, Lynne Watkins, Lynette Dickinson and Richard Conibear) and is led by group key accounts manager Andy Passco.
The team covers the entirety of the dealer group’s network from Warwickshire, across to West London, through Berkshire and Oxfordshire, and down to Somerset, offering a personal and bespoke aftersales provision, with the aim of keeping customers’ businesses on the move.
Passco said: “We understand that the demands of running a business are high, which is why at Rygor we have expanded our dedicated aftersales business support team, to relieve some of the pressures of running vehicles. We believe in building strong relationships with our customers, getting out to their company premises, so we can truly add value.”
Julie Steed, marketing and customer service director, who oversees the team, said: “Andy is passionate about service delivery and providing an exceptional customer experience. A commercial vehicle aftersales specialist through and through, he has more than 25 years’ service and technical experience and is the perfect choice to lead our aftersales business support team on a day to day basis, to provide unparalleled service for all our customers, from owner drivers right through to large fleets.”
Picture caption: From left to right: John Harvey, Lynne Watkins, Andy Passco, Lynette Dickinson and Richard Conibear.