CommercialFleet

Eddie Stobart partners with Civica to make better use of its data

Eddie Stobart is deploying Civica’s Tranman Fleet Management software, which includes paperless Electronic Document Management, to improve productivity, streamline processes and boost information at the fingertips for all Eddie Stobart operators.

As the business becomes more complex and diversified in its operations, Eddie Stobart is now making investments in improving technology to simplify back-end processes.

Compliance is extremely important within the industry, with large goods vehicles needing inspection on a regular basis. The ability to access up-to-date, reliable records allows the organisation to automatically look ahead with the system, scheduling what maintenance will be required and when, ensuring compliance with legislation

John Court, chief information officer at Eddie Stobart said: “It’s critical that we invest in technology to simplify operations and provide our staff with the necessary tools for the job, all while ensuring we continue to deliver customer service excellence. After evaluating the market, we chose Civica as they understood the nature of our business and took the time to understand how we historically operated and how to meet our core business objectives. This new partnership with Civica will allow us to quickly respond to any issues, allowing more time for us to innovate and stay ahead.”

The new contract with Civica’s Tranman solution will include several self-service web apps to increase operational efficiencies and encourage self-service for operators across Eddie Stobart’s large fleet. For example, advanced email functionality will automatically send emails to external suppliers, incident management companies and internal depots, in turn vastly reducing manual administration, phone calls and the large number of duplicate forms and spreadsheets. This module will also speed up entry of repetitive jobs, ensuring accurate data is available for reporting, giving Eddie Stobart greater insight into employee and business productivity.



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