CommercialFleet

Online service booking portal launched by Volkswagen Commercial Vehicles

New app open on phone

Volkswagen Commercial Vehicles has launched a new online portal to allow van owners to book their next service with live pricing and availability.

The online service booking tool is fully integrated with the customer's vehicle history, which means active service plans and required maintenance are automatically displayed.

Owners can search using their vehicle registration number and choose their nearest van centre before selecting which servicing and MOT jobs they would like to book.

The new tool also displays any scheduled and unscheduled maintenance, such as replacing the timing belt, front and rear brake pads, or brake fluid.

A live calendar allows customers to select their preferred date, time, and whether they would like to opt for vehicle drop-off, vehicle collection, and if a loan vehicle is needed.

Kirsi Stewart, digital manager at Volkswagen Commercial Vehicles, said: "We know from our previous online service booking tool that increasingly van owners want to interact with us digitally and at a time that is convenient to them.

“This new tool enhances offers many more elements, putting customers first, and is a great addition to the overall aftersales experience.

"The tool provides transparent pricing options and real-time availability, taking the strain out of servicing and maintenance.”

The online service booking tool is the latest part of Volkswagen Commercial Vehicles’ digital transformation, following the launch of a new online finance calculator earlier this month.

The calculator allows private or business customers to view and compare available finance plans when buying their next van.

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