Tracker is partnering with London-based Auto Capital enabling it to provide its customers with in-van connectivity solutions and automated intelligence.
SmartDealer and SmartDrive, offered by Tracker, will provide forecourt management and vehicle safety insights for Auto Capital’s fleet operator customers.
By accessing vehicle location, battery status and Vehicle Identification Number (VIN), SmartDealer aims to enable Auto Capital to manage inventory, shorten customer wait times for vehicle servicing and improve the customer onsite experience.
Additionally through Tracker’s customer-facing connected vehicle app, SmartDrive, fleets can opt-in to allow Auto Capital to receive vehicle diagnostic information for proactive response to maintenance and repair issues.
“We signed up to the SmartDealer service with Tracker because of their focus on customer service, which is of the utmost importance for Auto Capital,” said an Auto Capital spokesman.
“Tracker has a strong reputation in the market as the leading connected vehicle technology expert. As a business, we aim to continually exceed our customers’ expectations by providing the best service, best value and convenient facilities, while operating with the highest level of honesty, integrity, responsibility and professionalism.”
Auto Capital believes that the SmartDrive app will act as a customer concierge service, adding value to its overall service offerings and enhancing long-term customer relations.
Mark Rose, managing director of Tracker, said: “We are delighted to be working with Auto Capital, bringing the benefits of SmartDealer to the business whilst delivering SmartDrive to Auto Capital’s existing, new and future customers.
“The new ability to flag any vehicle issues before they develop into potentially dangerous faults will help enhance the customer’s vehicle ownership experience and build stronger customer loyalty for Auto Capital.”
Tracker also delivers Stolen Vehicle Location Assist via the SmartDrive app to mitigate the impact of vehicle theft. A simple call to a UK-based trained agent can help quickly track and locate the customer’s vehicle.
“The fact that commercial van theft has increased by over 50% in the past five years demonstrates how dealers like Auto Capital need a stolen vehicle recovery provider they can trust,” continued Rose.
“Not only can Tracker provide operational benefits via SmartDealer, but we can deliver revenue generation opportunities with SmartDrive and peace of mind for Auto Capital’s customers using our SVR and telematics expertise.”
Tracker is a wholly owned subsidiary of CalAmp and has more than one million security and fleet management systems fitted to vehicles including passenger cars, motorcycles, HGVs, LCVs and plant and construction equipment.
Together with the police, it has to date recovered over £547 million worth of stolen vehicles and continues to recover on average £1m worth of stolen vehicles each month.