Longhurst Refrigeration has adopted the connected r2c Online software platform to optimise their vehicle maintenance services.
The r2c platform will enable Longhurst Refrigeration to instantly communicate with their customer network for digital jobsheets, maintenance scheduling, invoicing and authorisation requests.
Longhurst Refrigeration’s director Jason Longhurst said: “We’ve used r2c to digitally collaborate on jobs with Prohire for the last four years. Now, we’re familiar with the platform and how it connects with our customer network, so we’ve decided to extend the benefits of digital customer service across the business.”
Alongside the partial use of r2c, Longhurst were using a combination of manual paper processes and disparate systems for invoicing and scheduling.
Longhurst’s service centre manager Fred Allen said: “We used to use paper processes, however with our recent increase in mobile technicians the delays in paperwork were becoming too much.
"We used other online systems too but they still required manual processes. With r2c it’s an end-to-end system so everything our workshop needs is all in one place, removing any delays or duplication and reducing manual data input.”
R2c Online’s managing director Nick Walls said: “We’re delighted to be working with a customer-oriented business like Longhurst Refrigeration and look forward to helping them enhance their services even further in the future as our online network continues to grow and the platform evolves.”