TTS Support has streamlined its business activities and improved customer service levels in addition to saving 100 hours a month in admin time with r2c Online.
The company chose r2c to ease the pressure of getting compliance paperwork to its customers, which was traditionally done on paper and then scanned to the customer.
TTS Support’s director Rick Balderson said: “We no longer have any of that because the job is inputted digitally by the engineer, signed off and priced by our operations team, then automatically sent to the customer.”
TTS has claimed that the platform has improved productivity across its mobile repair fleet, as engineers find it “simple and quick to use”.
Balderson said: “It makes life a lot easier with our engineers being on sites nationwide and being able to complete the service paperwork before they leave site. This gives us the edge for keeping our customers compliant and saves time in chasing manual paperwork
“We’re saving over five minutes per job with r2c, on 1100 jobs a month, which totals around 100 hours in admin time. However, it’s not just the financial efficiencies that have benefited our business, it’s the improved service that we can provide to our customers.”
R2c Online’s managing director Nick Walls said: “We’re delighted to hear about TTS Support’s success using the platform. We look forward to improving TTS Support’s efficiency savings and customer service levels even further in the future.”
Photo caption: Rick Balderson, director at TTS Support and Sarah Kennell, customer success manager at r2c Online