CommercialFleet

GAP Hire Solutions equips drivers with BigChange mobile operations solution

GAP Hire Solutions has equipped 400 of its drivers with tablets as part of a roll out of a mobile operations management solution by BigChange.

GAP Hire Solutions has equipped 400 of its drivers with tablets as part of a roll out of a mobile operations management solution by BigChange.

The cloud-based system, called JobWatch, incorporates a range of mobile apps with live tracking and job scheduling. It also links in real time to GAP's back office systems, such as its central hiredesk, CRM and financial system.

Mark Emery, GAP’s systems development manager, said: “The BigChange solution is transforming the way we work by eliminating lots of cumbersome paper forms.

"The live data feeds to our central systems will result in significant benefits to the business by providing complete management visibility of our operations across the entire depot network.

"This visibility means that for the first time we will be able to manage the entire business nationally, allowing for example, the sharing of plant and equipment between depots."

The first phase of implementation sees 400 delivery drivers equipped with Samsung tablets, with the system later being extended to 200 customer service fitters.

Delivery and collection jobs are sent directly to tablets that can be used for signature capture, taking photographs and completing vehicle checks.


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