CommercialFleet

Paul Clark Services to deploy BigChange field service management system

Paul Clark Services PCS

Paul Clark Services (PCS) is deploying a five in one system from BigChange to drive efficiencies to its field service operations.

PCS plan to use the cloud-based JobWatch system to replace existing software and paper-based systems, including work and time sheets, alongside vehicle inspection reports.

The mobile apps are all linked in real time to the BigChange back office management software, handling asset management, job scheduling and customer service.   

 A PCS spokesperson said: “We can see that the BigChange solution will dramatically change the way we work by replacing the present manual systems. 

"By eliminating paperwork and switching to app based scheduling and reporting, we will see significant business administrative improvements.

"That means we’ll be able to expand freely and focus more time on delivering the best service.”

PCS engineers are using their devices for daily checks on their vans, eliminating paper reports. 

They can also capture time-stamped photographs that are linked to the inspection reports and can be used to record any incidents.


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