DVSA’s incoming chief executive ‘listening’ to customers

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Before taking up his role as DVSA chief executive on April 1, Gareth Llewellyn is spending the next two weeks out and about meeting DVSA customers.

He wants to hear customers’ views on DVSA services and how the agency can offer them convenient, reliable and quality services that meet their needs.

He will be meeting with driving instructors, driving test candidates, motorcycle trainers, MOT testers and garage owners, professional drivers and operators and authorised testing facility owners in a number of locations across Britain.

Llewellyn said: “The services we provide touch the lives of every road user in Great Britain. Over the next two weeks I will be meeting our customers to hear their views. I am keen to hear what they feel about our organisation and any aspirations and expectations they may have for the way our services should be delivered in the future.”

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  • Tyrone - 17/03/2016 10:52

    He might be listening, just a shame some of his colleagues cant even be bothered to respond to emails sent directly to them regarding up and coming changes which are directly affecting customers who have large fleets. How long to receive a plating cert for a new vehicle? Let me tell you, its nothing near the SLA At least I had a response from Alistair Peoples within 10 minutes of emailing him last year.

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