The freight industry needs a single online point where logistics operators can find all their Government-held transport data, says the Freight Transport Association.
Responding to the Government's consultation on the Motoring Services Strategy, which covers the work of DVSA, DVLA and Vehicle Certification Agency, the FTA has called for a 'one-stop-shop' which integrates digital services and meets industry needs.
The FTA has raised concerns that Government agencies still fail to consider the needs of commercial fleet operators when designing online systems, and has identified areas where vehicle operators had to access digital information in order to satisfy the requirements of operator licensing.
James Firth, head of licensing policy and compliance information for FTA, said: "The Government's consultation bemoans the fact that uptake of online services by industry sectors has been weaker in the past than hoped.
"FTA members are clear: they want to use online services to interact with Government, but historically Government agencies have failed to design systems which meet industry's needs."
The association stated that the Government needs to show how it is going to deliver a one-stop shop for all online services an operator needs to interact with all the motoring agencies and the Office of the Traffic Commissioners.
In addition, operators who have hundreds or even thousands of vehicles or drivers need to be able to interact with agencies in bulk instead of using the same one-by-one interfaces designed for the private motorist.
Firth said: "A freight operator currently needs one log-in for O-licensing, a second to view their OCRS score and another to tax their vehicles.
"They then need to get separate access codes from every driver to see their driving licence information, and yet another code from each driver to see their Driver CPC training.
"The current systems makes it unnecessarily complicated when it should be straightforward: it all has to be in one place."