Ayjay Group improves response times with Masternaut telematics

Ayjay Group, an electrical services business, has improved project turnaround and call-out response time after implementing a telematics system from Masternaut.

The system enables the business to track its fleet of vans and schedule its engineers while they are travelling to various customer locations and at the office.This allows Ayjay Group to be proactive, showing which engineers are closer to a call-out, in order to divert the closest engineer and save time and fuel. As a result Ayjay Group has seen a percentage increase in project turnaround time and call-out response time.

The technology also allows the HR team to monitor the activity of staff, such as duration at each job, vehicle speed, and driver behaviour and its associated issues to see if training is required.

Andrew Hall, director at Ayjay Group, said: "Our business as a whole is growing and with that in mind it’s more important than ever to have systems that enable us to have visibility and control of our growing fleet of engineers.

“We have a brilliant office support team who are able to use Masternaut’s solution to allocate jobs faster and more accurately than we could have done before.

From a scheduling perspective we can access the system to create reports and track project times historically, that will tell us how long a project took, how long it took to get there and when the job was completed.

“Knowing that we can grow our workforce and invest in facilities, vehicles and equipment that will help develop employees to be the best that they can means we are confident we offer our customers the best possible solution; both now and in the future.” 

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