Mercedes-Benz dealer Western Commercial achieves standard of excellence

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Mercedes-Benz dealer Western Commercial has become the latest member of the manufacturer’s franchised network to achieve a new standard of excellence.

The company, which operates from facilities in Bellshill, Glasgow and Broxburn, Edinburgh, is Scotland’s first Mercedes-Benz Van ProCenter.

Further good news for Western Commercial was that at the latest Mercedes-Benz dealer awards event, used van sales manager Kevin Paton and his colleagues carried off the used van team of the year award for 2015, in recognition of their record-breaking performance during 2014.

Last year, Western Commercial was named Mercedes-Benz van dealer of the year.

Mercedes-Benz Van ProCenter dealers must keep extended opening hours for customer convenience and meet the manufacturer’s requirements on everything from sales staff numbers, their training, qualifications and expertise in specific models and business sectors, to advice on bodybuilding options and the availability of Sprinter, Vito and Citan demonstration vehicles for test drives at short notice.

Western Commercial new van sales manager Joe Scott said: “The Van ProCenter scheme is all about providing our customers with the industry’s finest acquisition and ownership experience.

“It challenges us to think again about what we do both collectively and individually, and to ask ourselves whether things can be done better.”

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