Trimble has announced that it will be hosting a seminar in partnership with the Institute of Directors (IoD) exploring service delivery and the challenges faced by businesses with mobile workforces, striving to deliver effective, efficient service.
The seminar will take place on Thursday (October 3) from 4pm-6.30pm. Chaired by the IOD, this interactive session will include a panel of industry experts, comprising of spokespeople from the Institute of Customer Service, Deloitte, Verologik LLP, Akenham and Trimble Field Service Management.
The panel will discuss their views while providing insight into what factors affect field service excellence and how to bring transformational change to this complex domain.
The key topics for discussion will include:
• Measuring service performance – what should you use?
• Customer service vs. cost – where do you draw the line?
• The role of your mobile workforce in delivering service • Turning your service data in to information to identify opportunities and issues • Implementing successful change • Utilising technology and tools – plan, execute, communicate
“In an increasingly competitive marketplace, businesses are being forced to critically examine the way their organisation works and look for new ways to deliver the competitive edge required to thrive in today’s marketplace”, said Mark Forrest, general manager, Trimble Field Service Management (FSM).
“Finding ways to improve service for customers by completing more jobs, engaging workers better and executing effective change are a constant in the world of service delivery and this seminar will be a great opportunity to share experiences and debate best practice.”
To register for the seminar click here.