Volkswagen Commercial Vehicles has recognised the achievements of its top performing Van Centres in 2015 at the brand’s annual retailer conference.
The annual awards are designed to celebrate the highest performing centres and their staff.
There are seven category awards which reward performance across a number of key areas, from new and used sales, through customer satisfaction and loyalty to Authorised Repairers. There are also three top Van Centre accolades which recognise overall results.
The big winners this year were Swansway Group, which has four Van Centres and claimed three awards, including the top Overall Award for the best performing Van Centre in the network for its Liverpool branch. Swansway was also recognised with the best Satisfaction Award and best Group Award. JCB Eurovans claimed the two runner-up spots in the Overall Award category with Eurovans Eastbourne and JCB Van Centre Ashford awarded second and third.
Overall Award Winners
Gold Volkswagen Van Centre Liverpool - Swansway
Silver Eurovans Eastbourne – JCB (pictured)
Bronze JCB Van Centre (Ashford) - JCB
Accolades were also given for outstanding individual business area performances. The category winners were as follows:
Sales South Hereford Van Centre
Aftersales Bridgewater Van Centre – Marshall Group
Satisfaction Volkswagen Van Centre Liverpool – Swansway
Loyalty Southern Motor Group (Croydon)
Authorised Repairer Volkswagen Van Service Spalding – Crowson Motors Ltd
Used Retailer Citygate Van Centre (High Wycombe) – Citygate
Carl zu Dohna, Brand Director for Volkswagen Commercial Vehicles UK, said: "Our dedicated UK Van Centre network strives to support all customers, whether they’re purchasing one or 100 vehicles, understanding their needs and tailoring products and packages to achieve a great partnership.
"The Swansway Group and JCB Eurovans have stood out this year, setting the benchmark for the network by delivering consistent performance improvements and year on year growth. I am extremely pleased to recognise their outstanding performance this year."
Representatives from all of the brand’s 72 dedicated Van Centres and the 28 Authorised Repair attended the event and saw the category winners presented with their awards.
Dohna concluded: "2015 was a good year for our brand and network with more than 47,000 vans sold – a UK record. Our ‘Working with You’ ethos continues to drive us always to put our customers’ needs first and this has resulted in improvements in customer satisfaction results. We’re looking forward to all our Centres maintaining this momentum in 2016."