Rexel has deployed Microlise Fleet Performance telematics across its UK fleet of more than 350 light commercial vehicles.
The deployment of telematics is the first phase of a new transport strategy for the company in the UK which will also see it implement the Microlise Journey Management and electronic Proof of Delivery (ePOD) products.
“We pride ourselves on putting customer service at the heart of our business,” said Melvin Teale, head of logistics at Rexel UK.
“Speed and consistency of service to all our customers is key and, following a competitive tendering process, we are now moving ahead with Microlise in order to implement a telematics solution which will help us to achieve our goals.”
Microlise Fleet Performance will support Rexel in maximising the safety and efficiency of drivers and vehicles in its fleets, as well as minimising environmental impact and costs through improved fuel economy, maximised fleet utilisation and efficiency, and ensuring the highest possible service levels.
“It’s always great to work with a company with such clear and ambitious objectives,” said Nadeem Raza, chief executive officer of Microlise.
“The customer is king, especially when involved in the delivery of mission critical products for maintenance and repair contracts, and therefore having a robust, reliable and entirely traceable supply chain is top priority for Rexel. We are pleased our solutions can help them to achieve this.”
In the second phase of the project Microlise will help the Rexel transport office and customer service users to monitor the status of trips against schedule, in real-time, as the route unfolds, facilitating the delivery of proactive customer service. This will also enable Rexel to improve planning through "planned vs actual" route comparison. The Proof of Delivery product will provide complete paperless visibility of delivery operations.