Fleet management provider BT Fleet has extended opening hours at some of its larger garage locations in response to growing customer demand for out-of-hours services.
This means customers can begin taking advantage of 24-hour services in locations across the country.
Phase one of the process has already been completed in Glasgow, Northallerton, Leeds, Manchester, Birmingham, Cardiff and Wimbledon.
More locations are expected to be added during a later second phase.
G4S, the AA, and BT’s Openreach division are among those already taking advantage of the new service.
As more customers begin to use the out-of-hours service, pressure on the traditional day shift will be relieved, reducing waiting time for those customers wanting to use the BT Fleet garages during the day.
Henry Brace, managing director of BT Fleet, said: “Looking at the specialist needs of our customers, extending our opening hours was the best way for us to continue to provide the best possible service.
"We understand that the majority of our customers operate outside of the traditional 9-5 working day, so we’ve tailored our service to accommodate their needs.
"We are eager to finalise phase two of the programme, allowing even more customers across a greater number of locations to benefit from the extended opening of our sites.”
eric.bristow@hobartuk.com - 08/12/2016 17:55
As a customer service support company, this is just what we need. The demands nowadays to be 110% available between 7am and 11pm from restaurant outlets and to be at full capacity; are greater than ever before. By planning scheduled maintenance between these hours means we can more productive and reduce our clients downtime on their equipment. It should be noted though that Mercedes Benz have offered this support for all commercial vehicles through their truck division for numerous years.